Cancellation Policy

Pro Bee Cleaning – Terms of Service & Booking Policy We are committed to providing reliable, safe, and high-quality service. Please review our booking policy to ensure a smooth experience. 1. Booking Guidelines • Services can be scheduled online, by phone, or through messaging platforms. • Minimum notice for bookings is 24 hours. • Urgent appointments are accepted based on cleaner availability and may incur extra fees. 2. Changes & Cancellations • Requests to reschedule must be made at least 24 hours in advance. • Cancellations made within 24 hours of the appointment are subject to a 50% cancellation fee. • Cancellations made more than 24 hours prior to the appointment are not penalized. 3. Payments • Full payment is due immediately on the same day upon completion of service (by e-transfer or cash only). • Credit and debit card payments are not accepted. • Large bookings or first-time clients may require prepayment. 4. Work Acceptance • The client must inspect and accept the finished work immediately upon completion. • Any concerns must be shared on-site and will be resolved by the cleaner right away. • If no inspection takes place, the service will be considered successfully completed. 5. Safety & Home Readiness To ensure a safe and efficient service, clients are responsible for: • Unsecured Items & Pre-Existing Damages: Notifying us in advance of any unstable, broken, or improperly secured items in the home (e.g., loose mirrors, heavy paintings, unstable shelves, or faulty faucets). Pro Bee Cleaning is not responsible for any damage or injuries caused by items that were not properly installed, anchored, or maintained by the homeowner. • Securing pets that may pose a risk or distraction to the cleaner. • Ensuring all drains (sinks, tubs) are working properly. • Clearing clutter from floors, countertops, and cleaning areas. • Providing access to running water, power outlets, and secured entry. • Notifying cleaners of any fragile, valuable, or sensitive items. • Sharing alarm or security system details if applicable. 6. Cleaner Responsibilities • Cleaners may arrive up to 15 minutes late due to traffic but will inform the client. • Cleaners arrive professionally dressed and equipped with standard cleaning supplies. • Client privacy is respected at all times. Photos or videos are never taken without explicit consent. • Heavy furniture is not moved unless agreed upon in advance. • Cleaners reserve the right to decline service due to unsafe or unsanitary con

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